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Judith Roback's avatar

My only possible — and I hope suitably politely Canadian — immediate comment is Goodness me! Thank you for the recognition!

I do not equate “friendly” with “polite”, as many of the respondents in the surveys you present seem to do. The first seems less easily “taught”, enculturated or socialized, dare I say more “natural”, more dependent on individual personality and temperament than the second. As you say, gruffness does not preclude politeness, or, indeed, friendliness, helpfulness, generosity, etc.

I await Part 2!

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